Sustained Mastery of Difficult Work Conversations
Training that achieves lasting behaviour change. Our AI-assisted training supports continued on-the-job learning to bring clarity, trust and collaboration to all your conversations.
You'll learn effective language for discussing work situations that everyone should know how to handle including:
Personality Clashes
Working Style Differences
Poor Performance
Difficult Attitudes
Culture and Values Differences
Remote Work Issues
Chasing Colleagues
Giving Feedback
Resolving Conflict
It comes down to how well you manage brain state, both in yourself and others. Research finds that the state of your brain varies between different modes of operation. These distinct states of mind affects your perspectives and responses to situations.
Your ability to handle difficult conversations is determined by your ability to effectively manage your state of mind and the state of mind of others.
The language you use when you think to yourself affects your brain state. The language you use to speak to others will affect their brain state. Finding the right language will transform unhelpful brain states that cause distress, defensiveness and ineffectiveness into powerful brain states that allow calm, productive collaboration.
Learning to manage your brain state is hard. One-off communication training often is not enough to support you when you are next faced with a difficult conversation. By then your training learnings are long forgotten, you need help in the moment to find the right words and frame for a difficult situation.
In this course we provide you with an AI-coach that gives you continued practice and support to make your conversations productive. We make sure you can apply your learnings on-the-job and gain mastery that lasts.
Dr. Anne Hsu